Our return policy varies by product type. Digital journals and physical, print-on-demand journals and calendars follow different rules — see "Exceptions / non-returnable items" below for details on those.
30-Day Returns (Apparel)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@calm.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@calm.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned:
- Digital journals are delivered immediately upon purchase as a download and are not eligible for return or refund, except where the file itself is faulty or undelivered (see "Damages and issues" above).
- Physical journals and calendars are printed on demand — each copy is made specifically for your order once it's placed. Because of this, they're treated as custom/made-to-order items: all sales are final, and we're unable to accept returns for a change of mind. A printing defect or damage in transit is covered under "Damages and issues" above, not this exception.
- We also do not accept returns on other custom products (special orders or personalized items), perishable goods, personal care goods, or hazardous materials/flammable liquids or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Digital journals: under EU consumer law, the right of withdrawal does not apply to digital content once delivery has begun with your explicit consent — which happens automatically at the point of purchase, since the file is delivered immediately.
Physical, made-to-order journals and calendars: as custom-made goods produced specifically for your order, these currently fall under the made-to-order exception to the standard withdrawal right, consistent with the "Exceptions" section above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@calm.com.