Returns & Exchanges

Physical Journals

Our physical journals are produced through a print-on-demand (POD) service. Each copy is printed and bound specifically for your order after purchase — nothing is held in pre-made stock.

Because of this made-to-order production model, we're unable to offer returns, exchanges, or refunds once an order has entered production, including for: change of mind, ordering the wrong product, size, or edition, and/or buyer's remorse.

What we will fix

If your journal arrives damaged, defective, or with a printing error, we'll gladly send a replacement or issue a refund. Please reach out to our Support team here within 7 days of delivery with your order number and a photo of the issue.

Before you order

Because production begins shortly after purchase, we're unable to cancel or modify orders once they've been submitted. Please review your order carefully before completing checkout.

Questions? Reach out to our Support team here.

Digital Journals

Please note this is available as a digital download only, not a physical product. Given the nature of this journal being sent to you upon purchase, we can't offer refunds.

If you run into a technical issue — the file won't open, or you never receive the download link — contact us here and we'll sort it out.

Apparel & Accessories

Any items purchased online may be returned for a full refund within 30 days of the original purchase date. You can request a return authorization by reaching out to orders@calm.com.

For a full refund within 30 days of the purchase, items must be unopened, unwashed, and unworn. Once your package has been received, a refund will be issued to the original payment method within 5–7 business days.